Troubleshooting
Fix sign-in problems, an empty model list, a Code task that won’t start, a locked model, and a paired iPhone that can’t connect.
If the desktop app asks you to sign in
To use Code without an account, choose use AI Integrator Code without an account on the sign-in screen. Chat and Files still require you to sign in. Chat in a browser can’t open a local project, even on the same computer.
If Chat won’t load or the model list is empty
Go to Sign in and sign in again. Public pages work without signing in. Chat, Files, projects, memory, connectors, and Billing don’t.
If the model list is empty, check your internet connection and open the list again. It shows only the models the catalog returned. On iPhone, Google sign-in opens inside the app. If you cancel it, start again from the app, not from Safari.
If a Code task won’t start
In Settings → Runtimes & Models, choose Check all.
| Status | What to do |
|---|---|
| Not installed | Choose Install |
| Login required | Sign in with the vendor |
| Probing or Degraded | The runtime isn’t ready. Wait, then check again |
| Connected | Return to the task and set Model and reasoning |
If a permission or model is missing from the composer, the runtime doesn’t offer it.
If a model is locked
Open the model’s row to see the reason. Common reasons are the zero data retention or no-training filter in Settings → Advanced, a plan that doesn’t include the model, or a provider route that’s down. If reasoning shows only None, the model has no reasoning levels.
If a connector doesn’t work
Open Skills & Plugins → Installed. The connector must be installed, turned on for Chat or Code, and signed in or given a key if the card asks. If the card mentions the desktop app, complete the first sign-in there.
If Billing hasn’t updated
After checkout finishes, open Settings → Billing again. Manage billing opens the payment provider’s portal, which can take a few seconds to match Billing.
If your iPhone can’t connect to your computer
In Settings → Mobile Gateway on your computer, check that the gateway is on, a private connection is selected, and your iPhone is listed as a confirmed device. To pair again, on your iPhone tap Remote → Pair a computer, then confirm on your computer.
Waking…, Reconnecting, or Stopped means your computer or the private network is asleep. Wake them before you try the action again.
On your PC lists only windows that are open on your computer, and only after View app windows is turned on. If your iPhone asks you to turn on Control app windows, that’s a separate permission. Minimized apps appear after you restore them on your computer. On a Mac, also check that AI Integrator is allowed under Screen Recording and Accessibility in System Settings.
If pairing seems stuck, revoke the device and pair again. Your computer must be signed in to grant access. Code keeps running on your computer while your iPhone is offline. See Remote access and Skills and plugins.